Refund policy

Exchange Policy

We do not offer returns or refunds. All sales are final. What we do offer is an exchange, so you can get the right size.

You have 3 days after receiving your item to request an exchange.

Eligibility

To be eligible, your item must be in the same condition you received it: unworn, unwashed and undamaged, with tags attached and in its original packaging. You'll also need your order number or proof of purchase.

How to start an exchange

Message us on WhatsApp at +92 317 4542247 within 3 days of delivery. Send your order number, the size you want, and photos of the item with the tags still on. We reply within 24 hours.

Items sent back without an approved exchange request will not be accepted.

Damages and issues

Please check your order as soon as it arrives. If the item is defective, damaged in transit, or the wrong product, message us on WhatsApp immediately with photos. We'll replace it at no cost to you, including shipping both ways.

Exchange shipping

You cover sending the item back to us. We cover sending the replacement out. Where the fault is ours, we cover both.

Not eligible for exchange

Items that have been worn, washed, altered or damaged after delivery. Items missing their original tags or packaging. Requests made after the 3-day window.

Availability

Exchanges depend on stock. If your size isn't available, you can swap for another item of the same value.

Refunds

We do not issue refunds under any circumstances. Approved claims are resolved by exchange or replacement only.

Cash on Delivery

Repeated refusal of COD parcels may mean future orders require advance payment.

Questions? WhatsApp us at +92 317 4542247.